Selecting Options – the point in the ordering process where you select your bindery and shipping option. Shipping options include: pick-up, leave outside, leave outside wrapped, and UPS. A courier can be arranged by calling us.
Awaiting Payment – after all of you options are set you are required to make payment. NOTE: payment is made prior to uploading your files. This is different then our old site.
Awaiting Files – once payment is made it’s time to upload your files. First go to your jobs list and click the order number that you wish to upload files for. There is also a link that can be emailed to a third party for file uploading. This link only provides access to an upload for the specific job and NOT to your account.
Hold – Once we review the files they may be put on hold if the files do not match our requirements or do not match the product you have ordered. Please refer to our prepress guidelines for more information on file requirements. You may also put your own order on hold if needed by returning to the “Awaiting Files” window.
Order Received – this status means that you have submitted you order and files for printing and it is waiting to be scheduled. At this point it is a live job that you have approved for printing.
Files Approved (formerly Press Ready) – an order status will be changed to print ready once we have reviewed the files and confirmed that it is ok to print. This status is primarily used for our weekly run orders such as the 1,000 run, 2,500 run, or business card run. We do our best to preflight these files early in case there are any issues that may result in you missing a run.
Prepress – if you submit a file format that isn’t print ready it goes to our prepress department for conversion. If they deem that a PDF proof is required you will receive one via email.
Production – all orders that have been plated and sent to print.
Bindery – all orders that require additional bindery such as numbering, perforation, scoring or folding. These processes take several days to complete.
Shipping – if your order is being prepped to be shipped UPS or placed outside after hours.
Completed – Your order is ready for pick-up, has been shipped, or has been placed outside. It has been completed.
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